Refund policy
Last updated: July 10, 2026
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or if you received the wrong item, please contact us here within 30 days of delivery with:
- A clear photo or video of the issue
- Your order number
We will review your claim and arrange a resolution at no cost to you.
Change of Mind / Buyer-Initiated Returns
If you wish to return an item for reasons other than a defect or error (e.g., change of mind, ordered wrong size), you may do so within 30 days of receiving your order. Items must be:
- Unused and in original condition
- In original packaging with all tags attached
To initiate a return, contact us here. You will be responsible for return shipping costs, and a return address will be provided upon approval. Refunds are processed to your original payment method within 10 business days of us receiving and inspecting the returned item.Â
A 2% restocking fee will be deducted from your refund.
Non-Returnable Items
The following items cannot be returned or refunded:
- Perishable goods
- Custom or personalized products
- Personal care and hygiene items (opened)
- Hazardous materials
- Sale items and gift cards
Final Sale Items
Items marked as Final Sale are not eligible for returns, exchanges, or cancellations. All Final Sale purchases are considered final at the time of checkout. This includes items from our Final Sale collection.
Exception: If a Final Sale item arrives damaged, defective, or incorrect, please contact us — we will still review and resolve the issue at no cost to you.
Exchanges
We do not offer direct exchanges. If you need a different item, return the original (if eligible) and place a new order.
Refund Timeline
Once your refund is approved, please allow up to 10 business days for it to appear on your original payment method. If 15 business days have passed and you haven't received your refund, contact us here.